At Shopping Day LLC, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and return policy below for detailed information on how we handle returns and refunds.
1. Return Policy
1.1 Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
– The item must be unused, unworn, and in the same condition that you received it.
– The item must be in its original packaging, with all tags and labels attached.
– The item must be returned within 15 days from the date of delivery.
1.2 Non-Returnable Items
Certain items are non-returnable, including:
– Gift cards
– Downloadable software products
– Personal care items (e.g., skincare products, cosmetics) once opened
– Perishable goods (e.g., food, flowers)
1.3 Return Process
To initiate a return, please follow these steps:
1. Contact our customer service team at [Customer Service Phone Number : +1 (978) 958-2365 or Email: support@shoppingdayfl.com] to request a Return Merchandise Authorization (RMA) number.
2. Once you receive your RMA number, pack the item securely in its original packaging, including all paperwork, parts, and accessories.
3. Clearly write the RMA number on the outside of the package.
4. Ship the package to the address provided by our customer service team.
1.4 Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping method to ensure your return is received.
2. Refund Policy
2.1 Refund Process
Once we receive your returned item and inspect its condition, we will process your refund. Please allow 15 days from the receipt of your item for the processing of your return. Refunds will be issued in the original form of payment.
2.2 Partial Refunds
Partial refunds may be granted in the following situations:
– The item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
– The item is returned more than 15 days after delivery.
2.3 Non-Refundable Shipping Costs
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
2.4 Late or Missing Refunds
If you haven’t received a refund within 15 days of your return being processed, please check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@shoppingdayfl.com.
3. How to return your product:
To return your product, please email support@shoppingdayfl.com with your order number and reasons, and post your product to:
Shopping Day LLC
1150 Nw 72nd Ave Tower
1 STE 455 #13243
Miami, FL 33126
(You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.)
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact our customer service team at [Customer Service Phone Number : +1 (978) 958-2365 or Email: support@shoppingdayfl.com] for assistance.
4. Contact Us
If you have any questions about our refund and return policy, please contact us:
– Email: Support@shoppingdayfl.com
-Phone Number: +1 (978) 958-2365
– Mailing Address: 1150 Nw 72nd Ave Tower 1 STE 455 #13243 Miami, FL 33126
Thank you for shopping with Shopping Day LLC. We appreciate your business and are committed to providing you with the best possible service.
